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Information Collection and Use
Quest Publishing is
the sole owner of the information collected on this site. We will
not sell, share, or rent this information to others in ways different
from what is disclosed in this statement. Quest Publishing collects
information from our users at several different points on our
website.
Order
Quest Publishing requests information
from the user on our order form. Here a user must provide contact
information (like name and billing address) and financial information
(like credit card number, expiration date). This information is
used for billing purposes only. If we have trouble processing
an order, this contact information is used to get in touch with
the user.
Cookies
A cookie is a piece
of data stored on the user’s hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally
identifiable information while on our site. Cookies can also enable
us to track and target the interests of our users to enhance the
experience on our site.
Log Files
We use IP addresses
to analyze trends, administer the site, track user’s movement,
and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
Sharing
Quest Publishing may share aggregated
demographic information with our partners and advertisers. This
is not linked to any personal information that can identify any
individual person. We use a credit card processing company to
bill users for services. These companies do not retain, share,
store or use personally identifiable information for any secondary
purposes.
Links
This web site may contain
links to other sites. Please be aware that we at Quest Publishing
are not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and
to read the privacy statements of each and every web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Security
Quest Publishing takes every
precaution to protect our users’ information. When users submit
sensitive information via the website, information is protected
both online and off-line. When our order form asks users to enter
sensitive information (such as credit card number), that information
is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our order
form, the lock icon on the bottom of Web browser becomes locked, as opposed
to un-locked, or open, when you are just "surfing". While
we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information
off-line. All of our users’ information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Our
employees must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter their password
to re-gain access to your information. Furthermore, ALL employees
are kept up-to-date on our security and privacy practices. If
you have any questions about the security at our website, you
can send an email to info@questpublishing.ca.
Special Offers
Quest Publishing may send new customers
a Thank-you email. Established customers will occasionally receive
information on products, services, special deals, and a newsletter.
Out of respect for the privacy of our users we present the option
to not receive these types of communications. Please see our choice
and opt-out below.
Choice/Opt-out
Our users are given
the opportunity to "opt-out" of having their information
used for newsletter purposes. Users who no longer wish to receive
our newsletter or promotional materials may opt-out of receiving
these communications by replying to unsubscribe in the subject
line in the email or email us at info@questpublishing.ca.
Users of our site are always notified when their information is
being collected by any outside parties. We do this so our users
can make an informed choice as to whether they should proceed
with services that require an outside party, or not.
Notification of Changes
If we decide to change
our privacy policy, we will post those changes on our Homepage
so our users are always aware of what information we collect,
how we use it, and under which circumstances, if any, we disclose
it. If at any point we decide to use personally identifiable information
in a manner different from that stated at the time it was collected,
we will notify users by way of an email. Users will have a choice
as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy
policy under which the information was collected. | 
